Refund Policy

1. Prepaid credit

Credit on Tanyalah Ustaz API is a commercial prepayment for API usage. You buy it in advance and it is drawn down as you use the API.

Credit does not expire and is not transferable.

2. When we refund

Unused credit: if you close your account, you may request a refund of unused credit. Refunds are made to the original payment method where possible.

Failed or duplicate transactions: if you are charged in error, or a payment is taken twice, we refund the affected amount.

Service failure: if a fault on our side causes a clear, demonstrable loss of credit, we refund the credit used during the affected period.

3. When we do not refund

Credit already spent on API usage, including usage of AI models, is not refundable, because the underlying cost has already been incurred.

We do not refund because AI answers were unhelpful, inaccurate, or not what you expected. Answers are AI-generated guidance and may be imperfect, as described in the Terms of Service.

We do not refund change-of-mind purchases where credit has already been used.

4. Mistaken or duplicate transactions

If you believe a transaction was made in error, contact us immediately at alustazai@gmail.com. We review each case individually and may provide clarification, technical support, or, where a technical error is proven, an appropriate resolution in accordance with the Islamic principles of justice ('adl) and fairness (ihsan).

5. Information we need from you

To investigate a technical error, please provide the transaction date and time, the transaction ID or reference number, the amount charged, the payment method used, and a screenshot or receipt where available.

We will investigate within 7 business days and respond to your inquiry.

6. Disputed charges

If you believe a charge is wrong, raise it with us first at alustazai@gmail.com so we can investigate under section 5. Most issues are resolved this way.

If we cannot resolve it, the dispute procedures and governing law in our Terms of Service apply.

7. Your statutory rights

This policy does not limit any right you have under mandatory Malaysian law. Nothing in this policy excludes or restricts a right that cannot lawfully be excluded.